Terms and conditions

1. Who we are

FleetFetch is operated by FleetFetch OÜ (en cours d'immatriculation), registered under number [numéro d'enregistrement], with its registered office at [adresse du siège], Tallinn, Estonie. Contact: [contact@domaine].

FleetFetch is an intermediary platform: we connect travellers with independent, verified car rental agencies. FleetFetch doesn't rent out vehicles itself.

2. Booking

You choose a car category, a location and dates. The model shown is an example: you'll receive this model or a similar one in the same category.

The total rental price is shown in euros before you confirm. It covers the vehicle rental for the chosen dates. Each started 24-hour period counts as one day.

Your request is sent to the agency, which confirms it. The booking is final once the agency confirms it.

3. Payment

To confirm the booking, you pay part of the total price online (20%), which pays for the FleetFetch service. The balance is paid directly to the agency when you pick up the car, using the payment methods it accepts.

Until online payment is switched on, a booking is a request confirmed by the agency, and the full price is paid to the agency.

4. Deposit and passport

The agency asks for a deposit whose amount depends on the car category (€500 to €1,000 in Algeria) and is shown before you book. It's returned when you bring the car back, subject to its condition.

In Algeria, the agency keeps your passport during the rental as a guarantee and returns it when you bring the car back. This condition is shown before you book.

5. Driver requirements

The driver must be at least 21 and have held a valid driving licence for at least 2 years. They show their passport, licence and booking confirmation at pick-up.

The agency may refuse to hand over the car if these requirements aren't met. The online payment is then not refunded.

6. Cancellation by the customer

More than 7 days before pick-up: the online payment is refunded in full.

Between 7 days and 48 hours before: 50% of the online payment is refunded.

Less than 48 hours before, or if you don't show up: no refund.

7. Our guarantee

If the agency cancels the booking or doesn't hand over the car, we refund the online payment in full and offer you a car of the same category or better at no extra cost, subject to availability.

8. During the rental

The rules on use of the car, insurance, mileage, fuel and damage are those of the agency's rental contract, which you sign at pick-up. All cars have at least mandatory third-party insurance.

You return the car on the agreed date, time and place. The agency may charge for late returns.

9. Liability

The agency is responsible for performing the rental contract and for the condition of the car. FleetFetch is responsible for the platform working properly, for passing on your booking and for applying its guarantee.

Nothing in these terms limits the rights you have as a consumer under applicable law.

10. Complaints and governing law

For any complaint, write to [contact@domaine]. We reply within 14 days.

These terms are governed by Estonian law, without prejudice to the protective rules of the law of your country of residence. EU consumers can also use the European online dispute resolution platform.